Privacy Policy

Last updated:

Massage Therapist (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, or interact with our services.

1. Data We Collect

We may collect and process the following information:

1.1 Information You Provide Directly

• Name

• Email address

• Phone number

• Appointment details and service preferences

• Payment information (processed securely by third-party providers; we do not store card details)

• Any message you send via contact forms, chat widgets, or email

1.2 Information Collected Automatically

• IP address

• Browser type and device information

• Pages visited and actions taken on the website

• Cookies and similar tracking technologies (see section 7)

1.3 Special Category Data

Massage therapy may involve collecting health-related information (e.g., injuries, conditions, treatment preferences). We only collect this information when necessary for your appointment and only with your explicit consent.

2. How We Use Your Data

We process personal data for the following purposes:

• To schedule and manage your appointments

• To communicate with you regarding bookings, updates, or enquiries

• To personalise your treatment and ensure safe service delivery

• To process payments

• To send optional marketing messages (only if you have opted in)

• To improve our website and customer experience

• To comply with legal or regulatory obligations

3. Legal Bases for Processing (GDPR)

Under GDPR, we rely on one or more of the following lawful bases:

• Consent — when you opt in to marketing or provide health information

• Contract — when processing is necessary to provide booked services

• Legitimate interest — for improving services, basic analytics, or necessary business operations

• Legal obligation — when required to comply with local or national laws

4. How We Share Your Data

We only share your data with trusted third parties when necessary:

• Booking & CRM system providers (for managing your appointments)

• Payment processors (secure handling of card payments)

• Email or SMS service providers

• Website hosting providers

These providers only process data according to our instructions and in compliance with GDPR.

We do not sell your personal data.

5. Data Storage & Retention

We retain your personal data only for as long as necessary for:

• Providing services

• Meeting legal, tax, or regulatory requirements

• Maintaining accurate treatment records

Health-related data is retained only as long as required for safe treatment and legal obligations in your region.

6. Your GDPR Rights

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict processing in certain circumstances

• Object to processing such as marketing

• Withdraw consent at any time

• Data portability — request your data in a usable format

To exercise your rights, contact us at 07418 333841 or 123 Massage Street.

7. Cookies & Tracking

We use cookies and similar technologies to:

• Analyse website traffic

• Improve site performance

• Enhance user experience

Where required by law, you will be asked to consent to non-essential cookies. You may disable cookies through your browser settings at any time.

8. Security Measures

We take reasonable technical and organizational measures to protect your data from:

• Loss

• Misuse

• Unauthorised access

• Disclosure

• Alteration

However, no online transmission is 100% secure. We encourage you to take appropriate precautions when using the internet.

9. Children’s Privacy

Our services are not intended for individuals under 16 without parental consent. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page, with the updated date indicated at the top.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Massage Therapist
Address: 123 Massage Street
Phone: 07418 333841
Email: